Shipping & Returns Policy

Shipping Policy Terms & Process

Flutterfleye Lashes hours of operation

Monday-Friday 8 AM - 4PM ET

Closed on Weekends & Holidays

Domestic: 2-4 business days. We use USPS standard first class shipping. Rates are calculated at checkout based on delivery address. 

International: 14 business days. We use USPS standard first class International shipping.  Rates are calculated at checkout based on delivery address. *International packages may be subject to customs fees and withheld by your country customs, we do not cover these fees.  Any refused packages are subject to a 15.00 fee charged to the original form of payment. 

Your Package

Flutterfleye Lashes does not replace/refund shipped packages for any reason.  Once your package leaves our facility, it adopts the policy of the mail courier, USPS. 

For any package issues, please contact USPS who can better assist you. 

Email: USPS® Customer Service
Call: 1-800-ASK-USPS® (1-800-275-8777)

USPS Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET

Exception: Incorrect Shipping Address (prior to your order shipping only)

If you provided the incorrect address at check out, please contact us immediately at fluttferfleyelashes@gmail.com so we can make the necessary correction(s). *We can only update incorrect addresses if your package has not been shipped. If your package has been shipped, you would need to contact USPS directly for assistance. 

Ordering Process

We are an online only store. There are no pick up areas.

Please allow 1 day processing time. (Add more days if you placed your order on a Holiday/Weekend)

You will receive order confirmation (includes shipping address so make sure you double check it), shipping confirmation (includes your package tracking#), out for delivery & delivered emails to the email/phone# you provide at checkout.  

Please note: Once your package gets picked by USPS, an estimated delivery date will be available to view within your tracking link. This is an estimate that comes directly from USPS and is not guaranteed by USPS.

If you pay for your order via E-Check, your order will ship when your E-check clears and we receive payment. This depends on your bank and how long it takes your bank to process/approve the transaction.

Returns

For sanitation reasons, we cannot offer returns or exchanges. We inspect all items prior to shipping to ensure quality. 

Sale items
All sales are final. Sale items cannot be refunded/returned.